Shipping policy

Shipping Information

At Tierra Fresca, we’re committed to delivering our products quickly and safely to your doorstep, whether you're in the USA or internationally. Below is all the information you need about our shipping options and policies.

Free Shipping on Orders Over $150 (USA)

We are pleased to offer free shipping for all orders over $150 within the USA. Free shipping is automatically applied at checkout for eligible orders.

Standard Shipping Rates

For orders under $150, standard shipping rates apply based on your location and the shipping method selected at checkout.

  • Domestic (USA): Shipping rates will be calculated at checkout.

  • International: Shipping costs vary depending on your country and shipping method. Rates will be displayed at checkout. Please note that customs fees or import taxes may apply, depending on your country’s regulations, and these are the customer’s responsibility.

Shipping Timeframes

Once your order is placed, we aim to process and ship it within 2-3 business days. Delivery times vary depending on your location and the selected shipping method:

  • Domestic (USA): 3-7 business days

  • International: 7-14 business days, depending on the destination country.

Please note: These are estimates and may vary, particularly during holidays or promotional periods.

Order Tracking

After your order is shipped, you will receive a confirmation email with tracking information so you can monitor your package as it makes its way to you.

Shipping Address

Please ensure that the shipping address provided is accurate. Tierra Fresca is not responsible for orders delayed or lost due to incorrect or incomplete addresses.

Sustainable Packaging

We prioritize sustainability in our shipping practices by using eco-friendly packaging materials whenever possible, ensuring that our shipments have minimal impact on the environment.

International Shipping

We proudly ship internationally! Shipping times vary by region, and some countries may impose additional customs duties, taxes, or fees. These fees are the customer’s responsibility, and we recommend checking with your local customs office for more details.

Questions?

If you have any questions about your order, shipping, or anything else, feel free to reach out to us at hello@tierra-fresca.com We're happy to help!